Open Positions

Summary

Under the direction of the Executive Director, the Senior Director of Case Management provides strategic leadership and oversight of all case management operations, including training and person-centered practices. The position also oversees Harbor’s special incident investigations, reporting, fair hearings, complaints, federal programs, and records requests.  This role ensures the delivery of high-quality, person-centered services, and aligns case management and support activities with organizational goals.  This position requires extensive knowledge of the Lanterman Act, Title 17 regulations, person-centered planning, and best practices in serving individuals with developmental disabilities.  Committed to fostering a person-centered organization and customer-service culture.  Upholds and models Harbor’s vision, mission, and guiding values in all leadership and management practices.

Essential Duties

Leadership and Strategy:

1. Serves as a key member of Harbor’s senior leadership team, providing strategic direction and mentorship to staff to enhance case management and support operations.
2. Develops and executes comprehensive case management and support strategies aligned with Harbor’s vision, mission, and guiding values.
3. Establishes performance metrics, quality standards, and data-driven decision-making processes to monitor program effectiveness and outcomes.
4. Provides leadership and support to case management and support teams, ensuring services align with best practices as well as statutory, regulatory and contractual requirements.
5. Supports Harbor’s Board of Trustees by assisting with committee work and providing leadership in organizational planning and policy development.
6. Fosters a culture of collaboration, accountability, and continuous improvement.
7. Builds and maintains relationships with key stakeholders, including community organizations and government agencies.
8. Represents Harbor in meetings, conferences, public forums, and advocacy efforts as needed.

Case Management and Support Oversight:

1. Oversees the delivery of case management and support services, ensuring compliance with the Lanterman Act, Title 17, other applicable regulations, and all applicable contracts and directives.
2. Develops and refines policies and procedures to enhance case management and support operations.
3. Advocates for individuals and families served by Harbor and works with external stakeholders to secure necessary resources and services.
4. Monitors case management and support activities to ensure quality service delivery, adherence to best practices, and continuous process improvement.

Interdepartmental Collaboration and Compliance:

1. Works closely with finance, clinical services, community services, and other departments to ensure coordinated service delivery.
2. Ensures compliance with federal, state, and local regulations and contracts governing regional center operations.
3. Oversees the development and implementation of case management and support trainings on statutory, regulatory and contractual requirements, best practices, and emerging service innovations.

Staff Development and Supervision:

1. Oversees and mentors case management and support teams, fostering professional growth and leadership development.
2. Supports workforce planning, recruitment, and retention efforts to maintain highly skilled case management and support teams.
3. Ensures ongoing training and development opportunities for case management and support teams to enhance service delivery.
4. Fosters a culture of collaboration, accountability, and continuous improvement within the case management and support teams.

Secondary Duties

Performs other duties as assigned/required.

Environment/Physical Activity

The incumbent is in a non-confined setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc.

In the course of performing this work the incumbent may also be required to travel via personal vehicle to other facilities and community locations as needed.  The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop, bend, or stretch to access file cabinets and shelves.

The incumbent in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel and Power Point
• Virtual Chart
• Video conferencing platforms (e.g. Zoom, Teams)

The incumbent must be able to perform this job safely, without endangering their health or safety or that of others.  Individuals with disabilities that may affect their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

Position Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• A master’s degree in social work, psychology, healthcare administration, public administration, or a related field preferred.
• Minimum of five years of leadership in a health or human services organization, preferably in a nonprofit setting.
• In-depth knowledge of the Lanterman Act, Title 17 regulations, Home and Community-Based Services (HCBS) program, Medi-Cal Waiver programs, and person-centered planning principles.
• Demonstrated ability to manage complex case management operations while ensuring high-quality service delivery.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to collaborate effectively across departments and with external stakeholders.
• Adaptable multitasker, with ability to control and move forward on several priorities simultaneously; this includes switching priorities as required without losing momentum.
• Excellent verbal and written communication skills.
• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
• Capacity to be flexible and work in a changing environment.
• Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

Starting Salary Range: $156,015 – $226,966

Equal Opportunity Employer

Under the direction of the Director of Children’s Services, the PC specialist will provide clients and families the option of exercising more authority over how, and by whom, services are provided. Incumbent will also be responsible for overseeing the implementation of the Participant Directed Services (PDS), will educate clients and families on PDS and will ensure that Service Coordinators are properly trained and prepared to handle the requirements of SDP and PDS. Incumbent will also collaborate with the Center’s PC fiscal specialist as needed.

ESSENTIAL DUTIES

1. Serve as subject experts in regional center service options that increase client choice and control in participant-directed services and the Self-directed Program (SDP).
2. Develop, implement, evaluate, and modify as necessary, all SDP and PDS activities for HRC.
3. Manages SDP related community engagement activities for purposes of promoting community awareness of the SDP.
4. Conducts orientation and/ or training for HRC staff, clients, families, providers, and community partners to ensure understanding of the principles and mechanics of the SDP and PDS.
5. Develop and maintain training materials on relevant elements of the SDP and PDS.
6. Creates and assists in the implementation of processes that provide oversight of the expenditure of self-determination funds and the achievement of participant outcomes over time.
7. Collect, maintain and disseminate data to HRC staff, community partners, and the Department as needed.
8. Assess for and report on SDP resource needs.
9. Establish and maintain effective communication, teamwork, and partnership with all key professional partners in the SDP, including but not limited to, HRC service coordination staff, Fiscal Management Services, Person-centered Planners, and Independent Facilitators etc.
10. Keeps abreast of legislative initiatives and DDS directives related to SDP/ PDS and ensures that HRC staff and community remain informed.
11. Work with the SDP Local Advisory Committee on oversight and quality improvement processes.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent spends time at group homes and other community facilities. The incumbent will be exposed to volatile and emotional clients and their families.

In the course of performing this work, the incumbent may also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. He or she:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities and group homes.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel and Power Point
• VirtualCHART
• Adobe Acrobat
• Learning Management System
• Laserfiche

The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.  Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Bachelor’s degree in social, behavioral or life science or special education and 3 to 5 years of experience working with people with developmental disabilities. A master’s degree may be substituted for one year of required experience.
• At least 2 years of experience working for or in partnership with the Regional Center system.
• A working knowledge of developmental disabilities and must demonstrate a strong knowledge of current values and practices in the field of developmental disabilities.
• Capacity to model positive behaviors and Regional Center values.
• Ability to establish and maintain collaborate working relationships with clients, families, a team of professionals, and a diverse public.
• Ability to lead and motivate others and work cooperatively with service providers and regional center staff.
• Strong knowledge of the key principles and mechanics of the SDP.
• The ability to communicate effectively, both orally and in writing and the ability to prepare clear, accurate and concise reports, including the analysis and interpretation of statistical data and recommendations.
• Strong public-speaking skills, ability to create and facilitate presentations and trainings, manage multiple projects and work effectively in a fast-paced environment.
• Strong problem-solving and organizational skills, and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills

• Computer skills sufficient to meet production demands of the job including but not limited to MS Word, Outlook, Excel and PowerPoint.
• Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

• Valid California driver license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

• Bilingual; English/ Spanish required

Starting Salary Range:  $65,562 – $72,966

Equal Opportunity Employer

Summary

Under the direction of a Client Services Manager, Service Coordinators are responsible for providing service coordination for individuals with developmental disabilities and their families to enable them to participate in family and community life as fully as possible and to do so pursuant to the provisions of the Lanterman Act as well as the policies established by the Harbor Regional Center Board of Trustees.

Essential Duties

• Individual and family assessment and needs identification.
• Planning for provision of appropriate services and support.
• Evaluation and monitoring of service delivery and advocacy.

Skills and Abilities

Understanding of family systems and human dynamics.

Familiarity with the prevailing philosophy in the field of developmental disabilities.

Strong organizational and time management skills.

Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.

Effective oral and written communication skills.

Minimum Employment Standards

Bachelor’s degree in Social Work, Psychology or related human services field and at least 1 year post BA/BS paid work experience. A related master’s degree is preferred.

Not less than 1 year experience working in programs offering child and family assessment services, case management/service coordination, family support and referral services, or similar services.

Preferred but not required- bilingual in Chinese, French, American Sign Language, German, Japanese, Khmer, Spanish, Tagalog, and Vietnamese.

Valid California driver license and State-required insurance.

Environment/Physical Activity

The service coordinator is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the service coordinator spends time at client homes and other community facilities. The service coordinator may be exposed to clients and their families who may become volatile or emotional.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, and Excel.
• Virtual CHART
• Laserfiche
• Zoom and other video conferencing platforms.

Starting Salary Range: $55,078 – $65,665

Equal Opportunity Employer

SUMMARY

Responsible for:

• Providing a high level of customer service to visitors, clients, service providers, Harbor Regional Center (HRC) staff and others
• Greeting and directing visitors at the front desk at the Torrance Main Office or Long Beach Site office
• Answering and routing incoming telephone calls and providing general information
• Performing a wide variety of clerical duties in support of the Facilities Manager and other Regional Center staff.

ESSENTIAL DUTIES

Incumbent may perform any or all of the following, depending on specific department or assignment:

1. Greets and directs visitors; provides general information, as well as information regarding meetings and trainings taking place at the Regional Center; notifies staff of appointment arrivals.
2. Answers incoming telephone calls to HRC’s main number; responds to general questions, concerns or complaints; transfers calls to appropriate internal resources; assesses for urgent matters and refers calls to the appropriate staff (manager, Team Assistant, or Officer of the Day); checks and routes messages left during non-business hours.
3. Maintains the staff phone roster; updates and distributes monthly.
4. Assists daily with opening the facility for staff and the public; monitors daily schedule of meetings and appointments in conference rooms; assists staff with reserving conference rooms.
5. Checks that furniture, equipment, and services in public areas are in good working order; makes sure that various toys and materials used by staff and families are organized and clean; receives notice from staff of building issues and informs the Facilities Manager and/or building or property management staff; assists staff with setting up audio-visual.
6. Maintains building security logs and assigns visitor keycards as necessary; periodically checks security camera and access system; acts as Floor Warden for lobby, conference rooms, and public area, by informing and directing visitors and staff in an emergency.
7. Identifies assigned teams and/or service coordinators for inquiries regarding clients utilizing Virtual Chart; receives documents from visitors for HRC staff and will scan and email as appropriate.
8. May assist in the Resource Center, by assisting visitors with checking out and returning materials and by ensuring that HRC pamphlets and publications are stocked.
9. Performs a wide variety of general clerical and administrative duties including: ordering/receiving and distributing supplies; copying; responding to emails; filing documents; gathering data and preparing routine/special reports.
10. Participates in team spirit activities including arranging activities and events, planning and participating in team retreats and Agency-wide events and coordinating celebrations and other occasions.
11. Maintains absolute confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Assumes responsibility for projects as assigned.

May perform any or all of the duties of a Team Assistant.

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer
• Will spend time standing/walking throughout the facilities
• May lift up to 15 periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Excel, PowerPoint, Outlook
• Laserfiche
• Virtual Chart
• Scheduling Software
• Other

The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others. Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Basic knowledge of client documentation methods and practices, typically the result of one or more years of experience in similar positions. Or, demonstrated proficiency in utilizing computer software to maintain large databases
• Accurate skills in Microsoft Office including Word, Excel and Outlook
• Ability to type 40
• Working knowledge of contemporary office methods.
• Math skills sufficient to calculate/balance routine numerical data
• Strong work organization skills to meet deadlines
• Critical thinking  and  problem  solving  skills  including  ability  to  research  and  resolve  procedural problems
• Numerical and alphabetical filing procedures
• Ability to work well under pressure with competing priorities.
• Ability to communicate and work effectively with people of diverse cultures, ages and backgrounds.
• Effective oral and written communications skills sufficient to draft routine correspondence and emails
• Bilingual Spanish required
• Current California driver license, State-required insurance and a driving record acceptable to the Agency’s insurance carrier, when using personal vehicle on Center

Typically, these skills and experience result from completion of high school, and one or more years experience in similar positions.

Starting Salary Range:  $39,249 – $44,387

Equal Opportunity Employer