Approved November 2024
Harbor Regional Center requires members of the Board, directors, employees, contractors, and service providers to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. This policy is established to ensure that Harbor’s Board members, employees, contractors, service providers, individuals served, families, and others can report good faith suspicion, concerns, or evidence of illegal unethical improper, or other inappropriate activity without fear of retaliation.
The Department of Developmental Services (DDS) has a variety of complaint and appeal processes available to vendors/contractors, agencies, facilities, parents, and consumers. These include Consumer Rights Complaints; Early Start Complaints, Due Process Requests, and Mediation Conference Requests; Lanterman Act Fair Hearing Requests; Title 17 Complaints; Citizen Complaints and Comments. Each of these complaint and appeal processes has separate and distinct procedures for resolution. You can view more information in our Appeals and Complaints page.