We are committed to building strong partnerships with families, and our goal is to be responsive to each family’s special needs. But despite our best efforts, there may be a time when our client or his family disagrees with the decision we make. If this happens, clients or families may ask us to review our decision, to make sure all information was considered. We will make every effort to resolve disagreements informally, through discussion with your Counselor, or her supervisor (called a Program Manager).
If the matter continues to be unresolved, our clients and families may request to speak to the Department Director or the Executive Director. If we are unable to resolve concerns informally, clients may ask the regional center to review our decision through the Fair Hearing process. A request for a fair hearing is a formal request for someone to review or change a regional center decision - whether about eligibility for services or regarding services to be provided .
For more information on how to request a fair hearing you may refer to one of our publications: For Regional Center clients from birth to 36 months, or For Regional Center clients age 3 and older.
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